Entries by Nori Geniston

November’s Happiness Report!

It’s time for November’s Happiness Report!

Can you believe it? It’s almost the end of the Year! So many things have happened over the past few months. It’s about time we do a quick summary of how we improved the quality of service for our customers.

October Happiness Report

It’s time for October’s Happiness Report! “Get closer than ever to your customers. So close that you will tell them what they need well before they realize it themselves.”   Stability = Happy Customers For the first time, the number of users complaining about bugs within Collabspot lowered down to ~14%.     User tickets […]

September’s Happiness Report!

It’s time for September’s Happiness Report!        Why our customers are important We believe that our customers know what is best. That is why we set a goal last March to deliver Legendary customer service. We’ve listened to feedback, added new features, and fixed some bugs. The result? Collabspot is better than ever! […]

August Happiness Report

It’s time for August’s Happiness Report! You are the Guide – not the Hero. One of the biggest mental shifts a business can make is realizing that it is not the hero in the story – the customer is. – Matt Ragland (How Backcountry creates an Exceptional Customer Service Experience)   We learned something very important last […]

Release notes (July 14 – 24 2014)

Scheduled July 24, 2014 (2014-07-24) ( SugarCRM 7 Version no. 2014.7.24.1247 )   New Features Implemented Load More function in the sidebar Users will now have the option to show all the items under each section in the sidebar. (except History and Activities, we excluded this feature for those sections) Note: The limit is 5 […]

July Happiness Report

It’s time for July’s Happiness Report! It’s been five months since we aimed to provide Legendary Customer Service. It’s about time to ask: After all the changes we implemented, are we one step closer to providing legendary customer service?   Here’s a brief rundown of our goals: Response time should be lowered to 1 hour. Satisfaction rating […]

Happiness Goal Report

“The goal, as a company, is to have customer service that is not just the best – but legendary.” Sam Walton, Founder of Wal-Mart Reaching our Legendary Dream We have a dream of providing you, our customers, the Legendary Customer Service. We know it will be tough. It will be a huge challenge. But we’re […]