Customer of the Week: Pétur Ísfeld Jonsson


1. What is your role and how long have you been with ISNIC?

I am the sales manager for the .is domain registry in Iceland and I have been in this role for 3 years and 8 months.


2. Can you tell us something about what ISNIC offers?

The company has two departments, one is the .is registry ISNIC and the other is Modernus which develops and markets several value-adding web services such as web analytics and web chat.

ISNIC is the Registry for .is which is the top-level domain in Iceland. The domain .is has been included in the list of McAfee’s “Mapping the Mal Web” as one of the top 10 most secure TLDs in the world in the years 2007, 2008, 2009, and 2010.

Modernus on the other hand, is the operator of the Icelandic coordinated web traffic measurement system. They maintain their customers’ database of web statistics and send them the report. Modernus also designed other software like Watchdog (web monitoring tool) and Svarbox (communication/chat system).


3. What was your biggest challenge before installing Collabspot?

I get a lot of email addresses, contacts, and accounts, in my inbox. Before I had Collabspot, adding those to Sugar CRM was wasting a lot of my time.


4. What was your initial impression of Collabspot? Why do you like Collabspot?

The first thing I noticed was the simple setup. Collabspot has a clean and intuitive interface, perfectly placed within Gmail for greatest ease of use and maximum productivity. I love Collabspot because it makes me so much more productive and simplifies my data collection from email. I also like the template and tracking functionality.


5. What is your favorite feature and why?

The feature I use most is check to see if the contact is in SugarCRM, what client information I have and if not, add them to SugarCRM.

More Info on Creating Client Information:

Collabspot users can create or edit a client’s contact information while they read their client’s email. Users can add their client’s company address, email address, and contact number on SugarCRM right from inside their Gmail. Collabspot can also check if their client has social media accounts like Facebook, Twitter, and LinkedIn so they can check their profile or add them. Find out more about this feature here.


6. How has Collabspot made things easier for you and helped you close more deals?

Simplified data collection ensures that I always log the account, contact, and email.


7. What is the best sales tip you can share with other salespeople?

Listen, learn, and solve a problem.  And of course, support should be absolutely first class.


To truly experience Collabspot, you can start a free trial here. Or contact us  for more information.