Release notes (August 01 – 29 2014)

New Feature: 1.) Birthdate field issue – Users can now type the date manually into the field. 2.) Improved notification email sent to users when saving attachments fails – Notification email now includes the email subject when it is available and more clearly states which attachments failed.   Released August 6, 2014 ( Salesforce version […]

A nice entry

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Release notes (July 14 – 24 2014)

Scheduled July 24, 2014 (2014-07-24) ( SugarCRM 7 Version no. 2014.7.24.1247 )   New Features Implemented Load More function in the sidebar Users will now have the option to show all the items under each section in the sidebar. (except History and Activities, we excluded this feature for those sections) Note: The limit is 5 […]

July Happiness Report

It’s time for July’s Happiness Report! It’s been five months since we aimed to provide Legendary Customer Service. It’s about time to ask: After all the changes we implemented, are we one step closer to providing legendary customer service?   Here’s a brief rundown of our goals: Response time should be lowered to 1 hour. Satisfaction rating […]

Release Notes

“Growth is never by mere chance; it is the result of forces working together.” James Cash Penney The Collabspot Dev Team have been pretty busy creating new features and fixing bugs! Here’s the result of their effort:   Enhancements and New Features 1. Contact Sync in the Sidebar – Added a ‘Sync to Google Contacts’ […]

June Happiness Report

It’s time for June’s Happiness Report! This June, we decided to feature a customer’s feedback. Why? It’s because we’ve had such a busy month and the last thing we expected was a lot of positive feedbacks – and yet we did. That was why this particular feedback was very interesting – how did we do […]

New Collabspot Feature: Click to Hangout

Here at Collabspot, our mission is to make closing deals faster for you. If you already contacted our support, you probably noticed that we are a big fan of Google hangout. So today, we are very happy to release this integration with Google Hangout.   How will this new feature help you close more deals? […]

Customer of the Week: Dan Michael

Envato, a company based in Australia, started operations in 2006, launching its first product on August 2006. Envato has an ecosystem of sites that include digital marketplaces, an educational platform, a group of blogs, a design gallery and a freelance network. These services help millions of people around the world get creative, earn an income […]

May Happiness Report

It’s time for May’s Happiness Report! Ask yourself, what is customer service? Is it about serving the customer? Is it about being nice to the customer because they are the best form of advertisement? Is it about profit? Christopher McCormick has the best answer of them all:  I’m very lucky to be part of the Collabspot […]

Customer of the Week: Pétur Ísfeld Jonsson

  1. What is your role and how long have you been with ISNIC? I am the sales manager for the .is domain registry in Iceland and I have been in this role for 3 years and 8 months.   2. Can you tell us something about what ISNIC offers? The company has two departments, one is […]