October Happiness Report
It’s time for October’s Happiness Report!
“Get closer than ever to your customers. So close that you will tell them what they need well before they realize it themselves.”
Stability = Happy Customers
For the first time, the number of users complaining about bugs within Collabspot lowered down to ~14%.
User tickets are questions about the functionality while Admin tickets are Billing/Sales concerns.
How did we do it? This October, we decided on focusing on stability. Our Developers focused more on improving the integration with SugarCRM and Salesforce instead of developing new features. The result was a huge improvement in our statistics that determines if our customers are satisfied with Collabspot.
We’ve finally reached the 100% satisfaction rating with a response time of 1.9 hours. So how did we do it?
It’s stability. Instead of creating new process, products, or features, we focused on improving the current process and product we have. We’ve improved the way we forward or report bugs/feature requests/updates to our Developers. In Support, we found ways to simplify the troubleshooting or isolation process. As a result, it was much easier for us to get to the root of the issue compared to before.
What our customers are saying
So what do our customers have to say with the improvements we’ve made this October? Here are some of their reviews:
Everyone I interacted with was fantastic! Thanks again.
From Chris (Big Nerd Ranch)
Super quick response time with very fine problem-solving advice. Thanks!!
Kristin (Conducive Tech)
Jasper was very professional and guided me to a rather simple workaround until the bug is resolved. Keep up the good work.
Nori has been fantastic. She is a tremendous asset to Collabspot!!
Paul (Property Wealth)
I worked with Jasper and after some back and forth everything work ed out….Nice Job
Excellent support – Nori was very helpful her quick responses were greatly appreciated!
Robert (Tool and Cutter)
As always, let us know if there is anything else we can help you with. We’ll just be here to help.