Customer of the Week: Michael Loveless
Michael Loveless: Has LOVE for Collabspot
Being in the online media industry since 2001, updating and managing his growing database is very important for Michael Loveless, Founder and President of Loveless Media Corp.
Loveless Media Corp. caters to clients around the globe, offering services such as Web Design, eMarketing, Search Engine Optimization (SEO), Web Hosting, and IT Systems Management. His company also sells collaborative web-based tools such as WebERP.
Before using Collabspot, Loveless spent too many hours entering client’s data from his Gmail into SugarCRM.
He recalls that he only used SugarCRM when sending invoices and quotes. At the time there was a disconnect between entering and accessing the client’s email from his Gmail.
“Collabspot made me use SugarCRM more than I was previously – which has made me more organized – and is making me close more deals” Loveless adds.
Loveless’ Favorite Collabspot Features
He maintains that his work is made easier because Collabspot immediately recognizes an existing contact and displays related information like the client’s company address, contact number and even social media accounts.
“The system worked like a charm! I love Collabspot because it keeps me in Gmail with a high degree of interactivity with Sugarcrm from a sidebar location”, he said.
Collabspot can also track emails sent to a certain client. It also enables the user to track email interaction or history. This will enable users to check or confirm past details.
With Collabspot’s Email Tracking feature Loveless and other users can also:
- Instantly know when the recipients open their email
- Find out where the email is opened
- Find out the device used for reading the email
- Find out if the links are showing up from your recipient’s view
- Find out when the links in the emails are clicked
Loveless Gives Loving Advice
As an entrepreneur, Loveless believes that taking the time to enter the entire client’s data into his CRM will reap significant rewards. “You must plant the seeds before you can harvest,” he explains.
He added that he no longer needs to spend too much time entering significant data because Collabspot does it for him and a lot more.
For him, “Support is first class”.