How to use Email Archiving for Salesforce through Gmail


With the ever growing number of emails received in your Inbox daily, it gets difficult for Sales Reps and Staff to keep a record of important emails and synching those emails to clients. With Collabspot email archiving solution for Salesforce and Gmail, you will never lose an email again. Organize and archive each customer email you ever sent or receive for timely review and followup.

November’s Happiness Report!

5 - Improved Tech Process

It’s time for November’s Happiness Report!

Can you believe it? It’s almost the end of the Year! So many things have happened over the past few months. It’s about time we do a quick summary of how we improved the quality of service for our customers.

Ten Tips to to avoid being Rude in your Emails

Email Rude 2


In your emails, do you sound like a soulless sociopath? You’re not alone. You may be a warm and friendly person in real life, but there’s something about composing an email that makes the message sound sterile– or downright rude. Perhaps, you’ve opted for excessive smiley faces and Internet slang, like lol or omg, to make your emails sound friendlier. Repeat after me: smiley faces are not the answer. In fact, smiley faces can backfire, and make you sound less professional.


The problem is that emails just aren’t a natural form of communication. They’re not like face to face interactions, where you rely heavily on body language to understand context. Emails are sent minutes, hours, sometimes days before the other person reads it. And, because of that, you can’t edit your tone or direction based on the other person’s response.


When we communicate face to face, we normally feed off of …

What Made Richard Branson So Successful? Read His Secrets



Sir Richard Charles Nicholas Branson has lived a life that many of us would consider a dream. He’s the founder of the Virgin Group, which consists of over 400 companies. His estimated net worth as of 2014 is $5 billion. According to the Forbes 2012 billionaire list, Branson is the sixth richest citizen in the United Kingdom.


It’s no secret that Branson struggled in school and eventually dropped out when he was 16. He went on to create Virgin Records and many other business ventures including:


1993 Virgin Trains

1996 Virgin Express

1999 Virgin Mobile

2000 Virgin Australia


Moreover, on September 25, 2004 Branson signed a deal to create Virgin Galactic to take passengers into suborbital space.


Branson has broken world records with his Virgin Atlantic Challenger 2 in 1986 when he beat the fastest Atlantic ocean crossing by two hours. In 1987, he crossed the Atlantic in a hot air balloon named the Virgin Atlantic Flyer. …

Introducing Email Tracking Notification For Sugar 7.x and Salesforce users

Email Notification Thumbnail

Get live notifications when a prospect/customer opens an email or clicks on a link on your email. On the notification, you will see who opened the mail, where the email was opened, and what link was clicked.

October Happiness Report

Collabspot VS Industry

It’s time for October’s Happiness Report!

“Get closer than ever to your customers. So close that you will tell them what they need well before they realize it themselves.”


Stability = Happy Customers

For the first time, the number of users complaining about bugs within Collabspot lowered down to ~14%.



User tickets are questions about the functionality while Admin tickets are Billing/Sales concerns.


How did we do it? This October, we decided on focusing on stability. Our Developers focused more on improving the integration with SugarCRM and Salesforce instead of developing new features. The result was  a huge improvement in our statistics that determines if our customers are satisfied with Collabspot.


October Statistics.



We’ve finally reached the 100% satisfaction rating with a response time of 1.9 hours. So how did we do it?


It’s stability. Instead of creating new process, products, or features, we focused on improving the current process and product we have.  We’ve …

Need to Make an Impression in Two Minutes or Less? Keep These 13 Handy Tactics In Mind

Be Genuine


“In the same way that I tend to make up my mind about people within thirty seconds of meeting them, I also make up my mind about whether a business proposal excites me within about thirty seconds of looking at it.” – Richard Branson, founder Virgin Group

Mr. Branson echoes the viewpoint held by many sales prospects. How will you impress me in the first two minutes of meeting you? Sales professionals have to make a good impression in order to close business. In many cases, you only get a few minutes to grab a prospect’s attention and persuade them to consider what you have to offer. Whether you call it an elevator pitch, cold call or instant presentation, you’ve got to be prepared to make your case in a short period of time!

As you prepare to impress a prospect in a two-minute window of opportunity, consider these 12 tactics prior to and during your initial sales …

10 Tips to Improve the Performance of Your Sales



“80% of sales require 5 follow-up calls after the meeting. 44% of salespeople give up after 1 follow up. – The Marketing Donut


“Each year, you’ll lose 14% of your customers.” –


“We talk at a rate of 125-175 words per minute, listen at a rate of 125-250 words per minute, but think at a rate of 1000-3000 words per minute.  The processing gap creates opportunities for distraction and failure to listen attentively.” – The Mann Group


We would all like to think we’re great listeners that know exactly what our customers need. In reality, that may be far from the truth. Don’t just read these 10 tips; put them into practice in your business to start improving your sales performance today.


Tip # 1 – Everybody is a $alesperson



All employees have the opportunity to be salespeople regardless of their position or job description. Whether it’s Fred the customer service rep or Julie from …

What Behaviors are Common Among Successful Salespeople?

Spending adequate time with prospects (and customers)

Many would-be salespeople complain that “sales is tough”.  They argue that dealing with prospects and customers is a losing proposition. Well, do you ever notice that some sales professionals really stand out among the crowd? How do they become so successful while many do not?
It might be true that training, coaching, skills and a reputable product or service can all make a difference in whether an individual is successful at sales. But, more importantly, it takes a focused approach to developing behaviors that will enable more effective sales situations.
When we talk with sales professionals, we have found seven common behaviors that have enabled their success.
Behavior # 1 –  Selling value over price
All too often, sales agents become focused on price. Sure, buyers have to pay a specific price in return for your solutions. But often salespeople find themselves battling price concerns when they should be convincing their prospects of the value …

10 Simple Ways to Get More Customers Using Psychology

Get Customer Through Psychology

Once upon a time shop owners knew all of their customers by name. As businesses have grown and become digital, those days are now over. While in most cases it’s no longer possible to know each one of your customers, you can use consumer behavior research to learn more about your customers.
Once you understand your customers, it will be easier for you to resonate with them and get more new customers.
Here are 10 simple ways to get more customers using psychology:
1. Knowing the three types of buyers
Regardless of the industry, consumer behavior research shows us that there are fundamentally three types of buyers. Knowing which type of buyer you are dealing with can help you reduce purchasing pain and maximize potential sales.
The three types of buyers are:

Spendthrifts (15%)

These people are able to spend the most money before reaching maximum purchasing pain.

Unconflicted (61%)

These are the average spenders.

Tightwads (24%)

These people spend less …