It’s time for October’s Happiness Report!
“Get closer than ever to your customers. So close that you will tell them what they need well before they realize it themselves.”
Stability = Happy Customers
For the first time, the number of users complaining about bugs within Collabspot lowered down to ~14%.
User tickets are questions about the functionality while Admin tickets are Billing/Sales concerns.
How did we do it? This October, we decided on focusing on stability. Our Developers focused more on improving the integration with SugarCRM and Salesforce instead of developing new features. The result was a huge improvement in our statistics that determines if our customers are satisfied with Collabspot.
We’ve finally reached the 100% satisfaction rating with a response time of 1.9 hours. So how did we do it?
It’s stability. Instead of creating new process, products, or features, we focused on improving the current process and product we have. We’ve …